How can we help?
Contact Jinova AI about a run, billing, your account, or a privacy request.
Email us at
What is it about?
- Run or result issueA job failed, produced the wrong thing, or is stuck.
- Billing or creditA charge, a top-up, or a question about your balance.
- Account accessYou can't sign in, or something about your account looks wrong.
- Privacy or data requestA request about your personal data. To delete one job’s files, use Delete job & files on that job.
- Abuse or safetyReport content or behaviour you believe breaks the rules.
- OtherAnything that does not fit the categories above.
Choosing a category opens your email app with a subject already filled in. You can also write to the address above directly.