Delete your Jinova AI account

What we delete

• Your email address, name and profile picture, and any Google or Microsoft sign-in linked to the account.
• Every way of signing in: your browser sessions, the Jinova AI app’s sign-in, and all of your API keys.
• The files you uploaded and the results we produced from them — images, recordings, transcripts and anything else — from our storage.
• The settings you chose for each job, and details that describe your files.
• Prices you were given but never accepted, and batches you never bought.

What we keep, and why

• Billing and accounting records — payments, charges, credit, refunds and the Stripe payment references that identify them — generally for six years after the end of the company financial year they relate to, and longer where the law requires. We need them for tax, accounting, fraud prevention and legal obligations.
• A limited record of each job: that it existed, what it cost and when. Enough to explain a charge, and nothing that describes your files.
• Records of the terms you accepted, and any confirmation you gave that you had the rights to a file — evidence of the agreements your purchases were made under.
• Security records, such as which API keys existed (never the keys themselves) and any action we took on the account.

Once your account is deleted, none of these is linked to your email address, name or picture, but they may still use an internal account identifier and payment references. Our Privacy Notice has the detail.

How long it takes

• It starts straight away: the account is disabled, you are signed out everywhere, and no new purchases, uploads or runs can be started. A payment that was already in progress may still settle and be credited to the account.
• Upload links we have already issued can’t be revoked immediately, so final deletion usually takes a little over six hours, and may take longer if a job is still running.
• A job that has already started is allowed to finish and is charged as agreed, and its files are deleted straight after. A paid job that hasn’t started is cancelled and its held credit is released to your balance.
• We can’t promise that every operational record held by a compute provider is deleted at the same time.

Your credit

Deleting your account does not automatically refund unused credit. Credit you paid for and haven’t spent may be refundable to your original payment method under our Credit & Refunds policy — please ask us before you delete, using Billing or credit on our support page. If you have already deleted your account you can still ask; include the receipt Stripe emailed you so we can find the payment. Promotional credit has no cash value.