Terms of Service

These terms are between you and JINOVA AI LTD (“Jinova”, “we”, “us”), a company registered in England and Wales, company number 17387234, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. They govern your use of the Jinova AI console at this site.

Our Acceptable Use Policy, Credit & Refunds policy and Data Processing Terms form part of these terms. Our Privacy Notice explains how we handle personal data; it is information, not part of this contract.

1. Your account

You need an account to use Jinova. You are responsible for what happens under it, for keeping access to your email secure, and for the accuracy of what you tell us. Do not share your account with anyone who should not be able to spend your credit or read your files.

You must be 18 or over, and able to enter a contract in your jurisdiction. If you are using Jinova for an organisation, you confirm you may accept these terms for it.

2. What the service is

Jinova runs AI media tasks you choose — for example transcription or image upscaling — on files you upload, and returns the result.

You are buying a Jinova service, not compute from anyone else. We run your job on infrastructure we select and manage. Which provider or hardware we use is our implementation decision and may change, unless you have explicitly chosen a provider through an advanced option where one is offered; adding a provider that receives your files follows the notice process in our Data Processing Terms. We do not create, sell or transfer any account or relationship between you and a compute provider.

Jinova Compute is for everyone. Individuals, creators, freelancers, businesses and organisations may all buy credit and run jobs. You do not have to be acting for business purposes, and we will never ask you to say that you are.

If you are a consumer, you have rights under UK consumer law that these terms do not and cannot take away. Where anything here conflicts with those rights, your rights win. Cancellation is explained in Credit & Refunds.

3. Your files and your instructions

Your content stays yours. Uploading a file to Jinova transfers no ownership of it, and no ownership of what a job produces from it.

To do the job you ask for, we need your permission to handle that content. By submitting a job you give us permission to store, transmit and process your uploaded files and the results, and to have the providers we use do the same on our behalf, for the purpose of providing the service to you and for as long as we hold the content under our retention policy. That permission covers nothing else. Where your content contains personal data, we process it on your behalf, only to provide the service you asked for, as our Data Processing Terms describe.

We do not use your content to train Jinova models. Details of the providers involved in running your jobs are on our Service Providers & Subprocessors page.

You confirm you have the rights needed for the content you upload and for what you ask us to do with it. Where it contains personal data about other people, that includes the legal right to provide it to us and to have it processed through Jinova — an appropriate lawful basis, and any notices, permissions or consents the law requires — and you are responsible for your own processing being lawful. Some tools need more than that; our Acceptable Use Policy explains when.

4. Price, credit and charging

Jinova runs on prepaid credit. You add credit, and running a job spends it. Credit, prices and your balance are denominated in US dollars (USD), whatever currency your card is billed in. Your bank may apply its own conversion rate or fees, which are a matter between you and them.

Before a job runs, we show you the amount you must approve. Depending on the workload, that amount may be a fixed price or a maximum charge. Nothing runs until you approve it, and you are never charged more than the amount you approved for that job.

A minimum charge applies to each job. In a batch, each item is a separate job, so the minimum applies to each item.

If we hold more than the final charge for a job, the unused amount becomes available in your balance again.

A failed run is not charged. If a job fails, the whole held amount is released.

Occasionally we cannot initially determine whether a job started. When that happens some credit may remain held while we investigate. Once we establish the outcome, the appropriate amount is charged or released. We will not charge you for work that did not run.

If you are a consumer, you normally have 14 days to change your mind about credit you have bought, and we will refund credit you have not spent. Because a job starts as soon as you confirm it, you are asking us to begin that job straight away, and a job that has finished cannot be undone. Unused credit you paid for remains refundable in accordance with our Credit & Refunds policy.

Full details are in Credit & Refunds.

5. Availability and limits

Jinova depends on third-party compute capacity, which is not always available. Jobs can queue, fail, or be refused when capacity is short.

Technical, rate, concurrency, monetary and other service limits may apply — for example on file size and length, on how many jobs you can run at once, on what a single job may cost, and on how much credit may be held for runs in progress. Where a limit is relevant to you we will communicate it through the console, a quote, our documentation, a refusal message or another part of the service. Limits may change.

We do not promise any particular level of availability, processing time, or output quality. AI output varies, and a result that is technically produced may still not be what you wanted — that is not a fault we can undertake to correct.

6. Things you must not do

Our Acceptable Use Policy sets out what you may not use Jinova for. Breaking it is breaking these terms.

7. Suspension

We may suspend new activity on an account where we reasonably believe it is necessary — for example a breach of these terms or the Acceptable Use Policy, a payment problem, suspected fraud, or a legal requirement.

Suspension is forward-looking. While an account is suspended you can still sign in, see your jobs, download results you already have, see your balance and history, delete your own files, and contact us. What stops is new activity: new jobs, new runs and new credit purchases. We will tell you that the account is suspended when you try one of those.

8. Deleting your content, and how long we keep it

You can delete a job’s files and results yourself using Delete job & files. You can do this once the job has finished and any charge for it has settled. A job cannot be deleted while it is still processing, or while a charge for it is still being resolved, because the files are the evidence for what you were charged.

We also delete content automatically. Each kind of content is scheduled for deletion once its retention period has passed; the periods are set out in our Privacy Notice. Automated deletion runs regularly, and an attempt that fails is retried. A retention period is not a commitment to keep anything for that long — you can delete a job’s files sooner, as described above. Records kept for other reasons, such as billing and accounting (below) or the security and operation of the service (described in our Privacy Notice), are not deleted on that schedule.

The words of your transcripts are not kept in our analytics or operational records. The transcript itself is a result, deleted on the schedule above; what we otherwise record about a transcription is information such as how long the recording was, how many segments it produced and which language was detected — not what was said.

Records about money are kept separately, and for longer. Deleting a job removes your files and results; it does not remove the record that the job existed and what it cost. We keep billing and accounting records generally for six years after the end of the company financial year to which the records relate, and longer where we are required to do so by law, as explained in our Privacy Notice. Keeping those records does not extend how long we keep your uploaded files or results.

9. Our intellectual property

The Jinova console, brand and software are ours. These terms give you permission to use the service, and nothing else.

10. Changes

We may change the service, and we may change these terms. If we make a material change to these terms we will ask you to accept the new version before you next add credit or start a run. Your existing jobs, results and balance remain available to you in the meantime.

Previous versions stay published, so you can always see what you agreed to and when.

11. Ending your use

You can stop using Jinova at any time. We may end or restrict your access where you have breached these terms or where we are required to.

If your access ends, credit you have paid for and not spent is normally refundable to your original payment method where that is reasonably possible. We may deduct or set off amounts you lawfully owe us. Promotional, granted or bonus credit has no cash value and is not refundable. Contact us and we will deal with it — see Credit & Refunds.

12. If something goes wrong

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, you have legal rights that these terms do not affect.

Subject to that: we provide the service with reasonable care and skill, but we do not guarantee that it will be uninterrupted, error-free, or that any particular result will meet your needs. We are not liable for loss of profit, loss of business, or loss of data that you could have avoided by keeping your own copies of files you upload.

If you are using Jinova for business purposes, our total aggregate liability to you in contract, tort (including negligence), breach of statutory duty or otherwise, for all claims connected with the service, is limited to the greater of (a) US$100 and (b) the fees you actually paid us in the twelve months before the event giving rise to the claim. This limit does not apply to anything set out in the first paragraph of this section.

If you are a consumer, nothing in these terms limits your statutory rights, including your rights if the service is not carried out with reasonable care and skill or is not as described. The limit in the paragraph above applies to business customers only.

Please keep your own copies of anything you upload. Jinova is not a backup service, and we remove content on the schedule described in our Privacy Notice.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts.

13a. If you are outside the United Kingdom

You are welcome to use Jinova from outside the United Kingdom. Choosing English law does not remove any protection given to you by rules that cannot be departed from under the law of the country where you live.

14. Contact

Email support@jinovaai.com, or use our support page.

JINOVA AI LTD, registered in England and Wales, company number 17387234. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.