Acceptable Use Policy

This policy is part of our Terms of Service. It covers what you may not use Jinova AI for.

Do not use Jinova to

• Break the law, or help anyone else to.
• Use content you have no right to use — anything that infringes someone else’s copyright, trade marks, privacy or other rights.
• Impersonate a real person or organisation, or make content designed to deceive people about who said or did something. This includes synthetic audio, video or images of a real person presented as genuine.
• Create sexual content of a real person without their consent. There is no context in which this is acceptable.
• Create or distribute material that sexually exploits or abuses children, in any form. There is no exception to this.
• Harass, threaten, or incite violence against anyone, or produce content promoting terrorism or violent extremism.
• Distribute malware, attempt to breach any system, or use Jinova as part of an attack on anyone.
• Interfere with the service — attempting to bypass limits, quotas, billing, account separation or security; probing for weaknesses without our written permission; or reverse-engineering the service.
• Overload the service, including automated use at a volume that degrades it for other customers.
• Upload content you are not permitted to send to a third-party processor — for example material covered by a confidentiality obligation that does not allow it.
• Process especially sensitive information on purpose without our written agreement. This covers three distinct things: (a) special-category personal data under UK GDPR — personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, and genetic data, biometric data used to identify someone, data concerning health, and data concerning sex life or sexual orientation; (b) criminal-offence data — personal data relating to criminal convictions, offences or related security measures; and (c) other particularly sensitive information, which is not special-category data but which we still will not accept by default, such as payment card details, government identity documents, or personal data about children. Do not submit any of these where processing that information is what the job is for — for example building records of people’s health or beliefs, or identifying people from their face or voice — unless we have expressly agreed in writing to process that category. Information like this that simply comes up in an ordinary recording is dealt with in the next section.

Other people in what you upload

Recordings, images and documents often include other people. If what you upload contains personal data about someone else, you must have the legal right to provide it to us and to have it processed through Jinova — including an appropriate lawful basis, and any notices, permissions or consents the law requires. What the law requires depends on the content and on why you are using it. Working that out is your responsibility; we do not decide your lawful basis for you.

An ordinary recording is not prohibited because of what someone says in it. People mention their health, beliefs, politics and other sensitive matters in everyday conversation, and transcribing a recording in which that happens does not by itself breach this policy. You remain responsible for your processing being lawful, including meeting any additional legal condition that applies to information of that kind. What this policy restricts is processing especially sensitive information on purpose, as set out above.

Tools that change how a person looks or sounds need more than that. Where a tool alters, imitates or manipulates a real person’s appearance or voice — for example making someone appear to say words they did not say — you must have that person’s permission for what you are asking us to do, or another authority that expressly covers it, such as a licence. If you do not, do not upload it.

If something breaches this policy

We may refuse or stop a job, suspend new activity on an account, or end access. Where we are legally required to report something, we will.

Reporting

If you believe something on Jinova breaches this policy, tell us using the Abuse or safety option on our support page, or email support@jinovaai.com.